[dramatic music]

The United States Secret Service,

the protocols are born out of blood.

[gun shots]

[crowd screams]

[banging]

They may seem dramatic,

but it's actually a necessary process

to understand past incidents,

[gun shots]

failures and successes.

[Woman] God, oh my God!

To ensure that threats are fully mitigated

for future protectees.

[dramatic music]

My name is Jonathan Wackrow, I spent 14 years

in the U.S. Secret Service as a special agent.

I joined the United States Secret Service

just prior to nine, 11,

I was assigned to the New York Field Office

as a criminal investigator.

And 2008, went to Washington, D.C. where I was assigned

to the Secretary of Homeland Security's detail,

then just after the election of President Obama

I went to the president's detail

which allowed me the opportunity

to plan and coordinate trips both domestically and abroad

for the President and First Lady.

So the approach that the Secret Service takes

is a very proactive advanced process,

we think about three main areas.

We think about what are we gonna do

in a tactical or crisis situation?

What are we gonna do in a medical situation?

And what are we gonna do

if we have to relocate this protectee?

And those are the big three,

there are subcategories to all of them,

but every agent and officer's constantly thinking

about what am I going to do?

What is my personal protection plan?

And what is my plan for my protectee?

We're never complacent

because the moment that we become complacent,

complacency kills and something happens.

When the President goes to any locations,

the methodology is to set up

concentric rings of protection

around where he's going to be.

That starts with the inside of a building.

The dais, if he's giving a speech,

how do we build out a security program from there?

First, we look at where the President's gonna stand.

We try to mitigate any line of sight issues that may occur,

we wanna make sure that that environment is secure.

I wanna be able to fortify my perimeter,

I want access control.

I wanna fully understand how I mitigate everybody

that's coming into that environment,

that's the metal detectors,

that's the explosive detection,

that is the utilization of different technology

to ensure that we're always putting the president

in the most safe locations, regardless of where it is.

[dramatic music]

When a Secret Service Advanced Agent

goes into a locations that the President,

or any of our other protectees are gonna go into,

they're looking at that space much differently

than the average citizen.

Everything from the HVAC, the air conditioning units,

how does that affect my environment?

Can someone introduce in an aerosol spray

from a clean air intake from the outside,

and affect myself or the protectee?

I'm looking at the lighting, who controls it?

Can that room get dark real fast,

and an attack it launched?

How many entrances are there?

Is there a set of stairs that can lead up from a basement?

Is there an access way into the kitchen area?

I wanna understand all of the access points

into that locations.

Once that room fills up with people,

I wanna understand what are the crowd dynamics

gonna be in that space?

In the event that something happens,

it could be something administrative,

like a medical emergency, how is that crowd gonna react?

What are they going to do?

And what that crowd is going to do,

is gonna be the opposite

to what I'm gonna do with my protectee

'cause I wanna be able to quickly and effectively

remove myself from that situation.

Once that environment is established,

how do we maintain it the entire duration

that the President's there?

I'm looking at the perimeter of that locations.

That perimeter can be our local law enforcement presence

that's now allowing us to keep the general public

away from this protective site,

that moves out even further.

We start looking at long-range issues

that I need to address.

I need aerial surveillance,

I need the ability to understand

what that airspace looks like above me,

I need to understand

if I'm near a terrain features such as water,

how do I mitigate the vulnerability

that's coming from that waterway?

So do I need police boats out there?

That starts to become that outer ring.

So protective methodology in these concentric rings,

you wanna address those types of threats

as far out as possible.

That's really the trade craft,

and it comes down to experience.

It comes down to constant training,

and communication and awareness of your environment.

[lady screams]

Oftentimes, people look at the president,

and they have blinders on.

They don't even realize that their own action

or what they're doing around the president.

Oh, my gosh!

Here we see a young woman

who starts hugging the president and doesn't let go.

She's not doing that out of malice,

she's just starstruck that the President is there.

The Secret Service has to be mindful that

this isn't a threat

that's gonna take the President's life,

but it is nettlesome, we have to address this

because it can cause a safety issue

in the operating environment for the President.

A lot of times the actions

that Secret Service Agents take

are not even realized by the people in the crowd.

Here, we see a special agent in charge,

and other agents carefully removing the arm

of the individual away from the President.

The President doesn't realize what's happening,

nor does the individual, but this is traderaft,

this is what they train for and it happens right here.

What we're seeing here, is then candidate Trump speaking,

someone aggressively comes towards the podium,

Secret Service agent is immediately up onto the stage,

the shift comes up with them,

they provide 360 degrees of cover.

Once the threat is taken away,

the President can go back to giving his speech.

So as dynamically as a threat rises,

they can also be mitigated just as fast.

Social media is just instant information,

and it can be factual or disinformation.

That social media is a challenge

for any protective construct,

whether it's the Secret Service, any government entity,

or in private security, because information is dispersed

and can go viral very quickly.

[planes engines roars]

There are times that the Secret Service,

in conjunction with the military and the White House,

take the President on a classified trip.

Previously, that action was much easier,

we can go under the cover of darkness,

we could deploy a low profile protective methodology

where we're not going around with lights,

and sirens, and a big police motorcade.

Problem with social media today is

everything becomes public.

So the example of the president going over to Iraq,

the disclosure of that became public

when Air Force One was seen over the United Kingdom.

And someone took a picture of it, posted it online,

and instantaneously, every news service

around the world realized the President was in the air.

And then trying to track that aircraft becomes easier,

and now we have the President's locations

on a classified mission.

You can just think about how dangerous that is

for the United States Secret Service,

the military, and the President himself.

Social media is a challenge,

not for just understanding where our protectees are.

It's also a new pathway for threats,

and social media has become this superhighway

for making threats against protectees.

But everything threat that comes

into the Secret Service has to be investigated.

The pathway of social media doesn't change that

'cause now messages come in every single day

that are either direct or veiled threats

that have to be investigated the same way.

The means, opportunity, intent

for somebody to cause harm to our protectee.

[loud sirens]

The threat environment is very dynamic and unpredictable,

Secret Service is mindful of that,

so we have to constantly look back and say,

How do we improve?

How do we get better?

Yes, we came out of that environment, nothing happened.

But is there something that we could have done better?

[Announcer] With police [muffled speech],

and here is the President of the United States.

If you look back at the Kennedy assassination,

no one had thought that someone would try to shoot

the president from a long-range,

as they were traveling in a motorcade.

Think about how difficult that shot is to make

it's a moving target, it's small from a distance.

So when the Secret Service at that time was looking at it,

they were always mindful that there is a probability

that an event like that could happen,

but the likelihood was pretty small

for that high-impact situation.

Well, calculation was wrong.

So on this day in Dallas, we saw some things

that worked really well.

We saw that Secret Service Agents that are located here,

and here, are able to quickly react to anything

that may affect the President or the First Lady.

What's different here this time, as compared to today

is the motorcade route itself, how it's secured.

Back then on either side of the motorcade, as you'll see,

the crowd can get very close.

So at any moment, someone could step into the crowd

and block that motorcade.

Today, based upon what we know,

we ensure that all presidential motorcades

have some sort of barrier,

and are posted by law enforcement

to ensure that threats can't come,

and cross across in front of the motorcade.

[dramatic music]

Additionally, what we're seeing in this angle is,

is a great view of the President and the First Lady,

you'll never see that today, why?

Because after this tragic day in American history,

the Secret Service learned a very vital lesson,

never to allow the President of the United States

to ride in an open air vehicle.

The Secret Service would rather have the president

in an armored vehicle away from the public

where they're not engaging, thus reducing the risk.

[faint chatter]

However, that's just not feasible in today's environment.

So what we have to do is, we have to stage engagement

between the President and the public very carefully.

Here we see a video of President Obama

from the inauguration getting out of this limo.

This is a carefully coordinated event,

where they had a very specific security construct

built around it to ensure, even though they are in open air

and in the public, all threads

within all concentric rings are being mitigated.

Our protective methodology hasn't changed,

we're providing 360 degrees of coverage.

We're seeing the crowds

are completely separated by barricades.

So we will not have a surge onto the motorcade route,

there's also police postings here, here, here,

every seven feet there was another member

of the law enforcement or military community

that was providing security for this event.

Every agent in this image has a very specific role,

they're there to immediately respond

to the President or the First Lady,

and immediately bring them back to the limousine

for protection in the event of a crisis situation.

As you'll see, we have agents that are flanked

on the left and right hand sides

who are there to address the threats,

if anyone was to immediately come over the barricade.

The supervisors are in close proximity,

and they're there to cover and evacuate

these protectees and get them to safety.

Here we see in September 1975,

president Ford leaving a hotel in San Francisco.

Just after leaving the hotel,

President Ford's walking towards his vehicle,

at the same moment an assailant across the street,

Sarah Jane Moore fired a weapon.

[gun shots]

[crowd screaming]

The Secret Service, taking the emergency action drill

that they had trained for, took the president

and covered and evacuated him.

We're seeing the absolute right things here being done

by the Secret Service Agents.

The President is here, they're covering him.

They're putting him down behind the armor,

they're trying to get him into the limo,

but a fateful lesson was learned,

the limousine door was not open.

Ever since this day, every time the President

is near a limousine, near armor that door is open

because that's our safe haven.

[gun shots]

Another lesson the Secret Service learned

was the day that President Reagan

left the Washington Hilton, and was shot.

In the moments that the assassination attempt had occurred,

all the agents that you're seeing here and here

are starting to face the protectee.

The lesson learned from President Ford

that we saw earlier, this limo door is open.

One of the key elements of a Secret Service Agent,

is putting yourself between the threat and the protectee.

Here we saw our Secret Service Agent make themselves big,

they absorb the threat, in this instance of firearm.

This action alone saved the President's life

because it allowed for President Reagan

to be put right into the limo.

We mitigated a potential loss of life

by instituting a policy because of President Ford

always to have the limo door open.

Imagine the tragic scenario that we'd be in

if this door was not open at that time,

or the Secret Service Agent

didn't react the way that they did.

As we have seen, the protective model evolves over time,

the Secret Service is always trying

to evolve and get better.

They're reassessing every action that they take

on every single trip to ensure a more holistic

and secure environment for the protectees.

One thing that hasn't changed is that

our protectees always remain a target.

But how is the threat changed?

What are the different tactics that have used?

They've become more dynamic

because our mandate is protection, we have to put ourselves

between the threat and the protectee.

And that means that we have to stand up tall

when there's gunfire,

we have to go address the threat head-on,

we have to become the stop-the-barrier between that threat

whether it's a sharp edged weapon, a gun, doesn't matter.

We have to stand in between that threat and the protectee.

We understand that it's just not normal [chuckles]

to wanna put yourself in between a gun and a protectee.

But there's a greater calling here,

and we have to think about what we're protecting,

and what that mission is.

[gentle music]